Shiro Advance

SHIPPING POLICY
Free Shipping for orders above 299 AED within UAE

Processing Time:

All orders are processed within 2-3 business days (excluding Sundays and holidays). If we are experiencing a high volume of orders or delays occur, customers will be notified via email.

Shipping Rates and Delivery:

Shipping fees are calculated based on the weight and destination of the order at checkout. Domestic (UAE) shipping typically takes 2-5 business days. International shipping may take 7-14 business days, depending on the destination and customs clearance. Delivery times are estimates and may vary due to unforeseen circumstances such as weather, customs delays, or courier issues.

Customs, Duties, and Taxes:

International customers are responsible for any customs, duties, or taxes incurred during shipment. Bright Potions is not responsible for any delays, forfeiture or confiscation caused by customs procedures.

Lost or Damaged Items:

Bright Potions is not liable for items lost in transit or damaged during shipping. If you receive your order damaged, please contact us with photos, and we will assist with the claim process.

CANCELLATION, RETURNS AND REFUNDS
 

Order Cancellation:

Customers can cancel their order within 24 hours of purchase for a full refund. After this window, cancellations are not guaranteed as the order may have already been processed or shipped.If an order has already been shipped, cancellation is not possible, and the return policy will apply.

Returns:

We accept returns for unopened, unused, and undamaged items within 3 days of delivery.Due to hygiene and safety reasons, opened or used health, beauty, skincare, and personal care products are not eligible for return unless they are defective or damaged upon receipt.To initiate a return, customers must contact our customer service team with their order details. Return shipping costs are the responsibility of the customer unless the item was damaged or defective.


Refunds:

Refunds will be processed within 7-10 business days of receiving the returned items.Refunds will be issued to the original payment method.Shipping fees are non-refundable unless the return is due to a damaged or defective product.If a return is approved for a defective or damaged item, Bright Potions will cover the return shipping costs and offer a full refund or replacement.